STAY
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Q.Can we check in before 15:00?
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A.Our check in time is after 15:00, but we can keep your baggage before check in.
Also, we can keep it after you check out within the same day.
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Q.Is our room has private bathroom?
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A.It depends on room types. Visit the Stay page from the link below; STAY
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Q.Can we reserve non-smoking room?
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A.Our rooms are all non-smoking rooms.
There is a smoking room on the first floor.
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Q.Can we stay with children?
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A.Yes, you can.
-Complimentary for only one child under 3 years in private rooms.
-Children aged 4-15 years old must stay in a private room and must be booked into a separate bed.
-Children aged 16-17 years old can stay in a dormitory with an adult accompanying and must be booked into a separate bed.
-Guests aged 18-20 years old are allowed to stay in a dormitory or private room without an adult company(But a signed agreement by parents/guardian is required upon check-in)
Please contact us by email for a template of signed agreement by guardian.
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Q.How can I cancel/change the booking?
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A.We ask all of our guests to process cancellation/modification through the website you make a booking. So we are not able to process them through phone call.
Regarding cancellation fee, it will apply cancellation policy of your booking.
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Q.How can I make a payment for the stay?
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A.We accept both credit card cash, and payment is upon check-in.
Please note that we do not accept Union Pay.
ACCESS
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Q.How can we reach the hotel?
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A.From Gora station, it takes only one minute on foot. Visit Access page for detailed information; ACCESS
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Q.Can we park our car near by?
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A.We have approximately 10 parking spaces in our free parking space. We do not take reservations for parking.
If the parking lots are full, please use coin parkings nearby.
SERVICE
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Q.Is breakfast included in room fee?
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A.No, it isn’t. Please make a reservation when you check in or 1 day before.
We serve basic Western style breakfast. It costs 1,800 yen.
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Q.Tell us more about use of hot springs.
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A.The hot spring is public style separate for men and women.
We do not accept onsen for private use.
Tattoos are allowed in onsen area.
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Q.What type of amenity is provided in our room?
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A.Since we have varieties of room types, the type of amenities depends on your booking.
Chek basic amenities for your room from Stay page; STAY
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Q.Can we send our luggage to your hotel from airport/previous hotel?
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A.Yes. But we only accept advance payment of luggage. Also, please mention the booker’s name, check-in date on your luggage.